DVLA - V5c motor caravan rejection

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Brian-reynolds
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Re: DVLA - V5c motor caravan rejection

Postby Brian-reynolds » Sat Jun 02, 2018 9:27 pm

Blimey! I feel your pain!

I think it took me about 3 attempts to get mine sorted through the complaints department.

As you all know, I went through the IVA route at a DVSA station and I have nothing on the side to indicate it is a Motor-Caravan. Some people have even commented that they thought my truck was a Police Surveillance Truck!

If pictures of my truck are of any help, feel free to use any of them with my best wishes.

B.

crinklystarfish
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Re: DVLA - V5c motor caravan rejection

Postby crinklystarfish » Mon Jun 04, 2018 8:12 am

PM to Tom but mostly duplicated below if anyone else is in this pickle:

This is what I'd personally do.

Escalate the complaint and appeal the decision through their own internal hierarchy at this stage - and in doing so:

1. Ask them if they have had a change in policy (and if so exactly when that policy changed) since they sanctioned the change to motorcaravan for identical looking trucks such as mine. Stress you can supply numerous examples of identical looking vehicles that they have happily changed without any contest.
2. Ask them to account for why they are treating your vehicle differently to identical vehicles that they have already acknowledged have the required external appearance to satisfy their requirements
3. Ask them to supply full written details of the actual policy and actual test they apply in deeming that a vehicle has the external appearance of a motorcaran; ie ask them to produce (in writing) the policy they apply when determining what exactly - in their estimation - constitutes the external appearance of a motorcaravan
4. Ask them what specific changes they would require to the external appearance of your own vehicle in order to satisfy what their policy (and not just a random operative) dictates is necessary to present the appropriate external appearance

I'd keep it very short and not get into any kind of rambling. Pin them down tightly on the issues above and finish by stressing they are impinging on your right to obtain proper insurance, forcing you to comply with laws that are only applicable to goods vehicles, and also on your freedom of movement (as per previous complaint letter) with their seemingly completely arbitrary application of policy.

Ivan C
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Re: DVLA - V5c motor caravan rejection

Postby Ivan C » Mon Jun 04, 2018 9:41 am

I agree 100%, the only addition I would make is that they are preventing you from complying with the law.
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jonbull
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Re: DVLA - V5c motor caravan rejection

Postby jonbull » Tue Jun 12, 2018 12:27 pm

When we went over this some years ago, I remember suggesting, to assist in the "appearance of a motorhome", sticking great big graphics on the bodies... "moongazer" or "Sunseeker"...or any such bollocks as you fancy. The more nauseating, the better. :D They can then be removed when you get reclassified...... :D

Ivan C
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Re: DVLA - V5c motor caravan rejection

Postby Ivan C » Tue Jun 12, 2018 2:38 pm

That would have been my first reaction, but I think Steve's approach of making them define their own policy is better - it makes them specify what will be re-classified.
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Michael
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Re: DVLA - V5c motor caravan rejection

Postby Michael » Tue Jun 12, 2018 5:42 pm

I was also going to add to this about either putting some caravan type vinyl graphics on the sides for test or assessment purposes, then remove them.
Alternatively, if only photographic evidence is needed, then a well known computer program for imaging and (second word) also where you may purchase products on a high street, may do the job ;)

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Re: DVLA - V5c motor caravan rejection

Postby crinklystarfish » Thu Jun 14, 2018 8:38 am

Easier still...
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Tom_DAF
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Re: DVLA - V5c motor caravan rejection

Postby Tom_DAF » Mon Jul 09, 2018 7:40 am

After 5 months of back and forth with the DVLA it seems they weren't going to change their mind about the motorcaravan issue so I decided to get the truck on the road the HGV way.

I fabricated some side guards out of steel and took the vehicle for the MOT. They were fine with the side guards but did not agree that it was rear under-run exempt. The 'ministry man' spent 20 minutes on the phone with his colleagues but ultimately failed it. I managed to book a retest a few days later so hurridly ordered yet more steel, fabricated a rear underrun bar, and took it for the restst.

I now have an MOT!!

Still not quite road legal as I had to apply to change the tax class (HGV to Private HGV) at the same time as taxing which takes 10 days and cannot be done before.

Thanks everyone for help and support so far, I am especially grateful to Steve Wigglesworth (crinklystarfish) for his help in drafting numerous letters to the DVLA and for his support and advice. I intend to get 'motorcaravan' status eventually but I'm just pleased to have satisfied the bureaucracy.

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Re: DVLA - V5c motor caravan rejection

Postby Ivan C » Mon Jul 09, 2018 11:18 am

Good news, at least it's another step forward
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Re: DVLA - V5c motor caravan rejection

Postby Big Monkey » Tue Jul 10, 2018 7:15 am

Hi Tom,

Where did you take your truck for its MOT?

I'm looking to get mine MOT'd as soon as possible and might fab up a rear under-run bar to save any trouble.


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